Law firms, clinics, administrations, office teams
Digital Reception
Take calls, qualify demand and hand over professionally.
- Take calls and capture requests
- Recognize known callers
- Prepare and trigger callbacks
The AI phone assistant for integrated service workflows
nordnung.tel answers calls, captures requests in a structured way, and sends context back into the systems your team already uses: CRM, ticketing, calendar, email, webhooks, or custom workflows.
Product preview
Inside the phone workflow
Built for teams with existing system landscapes
Built for teams where phone operations cannot run in isolation, but need to connect cleanly with CRM, tickets, calendars, and internal workflows.
01
Missed calls
relevant topics get stuck in email loops instead of real handling.
02
System gaps
information must be copied manually into CRM, tickets or calendars after the call.
03
Unstructured intake
missing details break tickets and follow-ups.
What sets us apart
Phone operations that work inside your systems
The real difference is not just answering the phone. nordnung.tel captures relevant data in a structured way, follows your rules, and can hand results to CRM, ticketing, calendars, email, webhooks, or custom workflows.
Connect systems
CRM, ticketing, calendars, email, webhooks, and custom APIs can become part of the phone process.
Processes instead of notes
Each call can create structured next actions: ticket, callback, appointment, escalation, or internal task.
Rules per team
Flows can differ by site, customer segment, request type, or ownership model.
Screened transfer remains available, but it is one action inside an integrated workflow.
Interface preview
Knock first – configured per person
Use CRM, ticketing, calendar or custom APIs inside the phone flow
Return structured results to the systems your team already works in
Configure rules per process, team, site or customer segment
For reception, support, and callbacks
nordnung.tel connects phone operations with your system landscape: reception, support intake, and documented callback workflows with structured output into the right tools.
IT, service, and support teams with high phone volume
Support hotline & service desk
Structured intake with ticket context and clean handoff.
- Classify incidents
- Capture device and user context
- Create tickets with structured fields
Teams with recurring follow-up duties, reminders, or callback quality targets
Outbound & callbacks
Trigger, conduct, and document callbacks in a structured way.
- Prepare callback reasons and time windows
- Run outbound calls with defined fields
- Return results in a documented way
Everything for integrated phone operations
The workflow starts with the ring and ends only when the information has reached the right system.
01
Phone assistance
Welcome, qualification and structured case steering.
02
Integrations & system actions
Connect CRM, tickets, calendars, email, webhooks, and custom workflow logic.
03
Contacts & caller recognition
Track known callers and map firm/person context clearly.
04
Outbound & callbacks
Single calls, outbound fields and campaign flows under explicit controls.
05
Controlled forwarding
Direct forwarding or asking the target person first when the process calls for it.
06
Call log & transparency
Detailed timeline with handoff events and outcome visibility.
Standardized where it works, individualized where process demands it
From lightweight office reception to complex support workflows: nordnung.tel is configurable by flow, integrations, rules and roles.
Quick start for standard scenarios
Configured for custom client logic
Scales across teams, locations or tenants
Clear plans with transparent extras
Three starter tiers with clear coverage and transparent expansion options.
See pricingFrequently asked questions
Which systems can be connected?
Typical integrations include CRM, ticketing, calendars, email, webhooks, and custom APIs. The exact logic is defined per workflow.
Ask for this scenarioCan I use existing numbers?
Yes. Existing numbers and routing concepts can be integrated.
Ask for this scenarioIs this only for office teams?
No. It is used for digital reception, support hotlines, and structured callback workflows.
Ask for this scenarioCan this be customized?
Yes. Routing, rules, integrations and fields are adjustable per customer flow.
Ask for this scenarioIs screened transfer available?
Yes. The assistant can ask a target person whether a caller should be connected. That is one possible workflow action, not the only product core.
Ask for this scenarioCan multiple sites be managed?
Yes. Tenant-aware layouts are supported for larger setups.
Ask for this scenarioDo you support outbound callbacks?
Yes. Outbound calls, callbacks and campaigns are available.
Ask for this scenarioIf phone operations need to fit your processes, an answering machine is not enough
nordnung.tel connects phone intake with system logic, integrations, and documented follow-up actions for reception, support, and teams with established workflows.